Having problems with your account? Experiencing difficulty using the website? Check the FAQs below for a quick and easy answer, or contact customer support below to get assistance.
Can I upgrade to an Annual Membership?
Yes! We’d love to have you upgrade your subscription to an annual membership.
To do so please go to your account page and select the Subscriptions tab. Here you will see a link to ‘Change Plan’ next to your current subscription. Selecting this will allow you to change to an annual membership.
Your account will be pro-rated to take account of any time you have remaining on your current subscription period, so your annual payment may not be taken immediately. You will be told on the checkout page when payment will be taken however.
*note, this will only work with accounts created after Aug 2016. If your subscription is from before then, don’t worry! you can take advantage of the annual offer. Contact us using the form below, and we’ll get you set up :)
I’M RECEIVING AN ERROR MESSAGE SAYING I DON’T HAVE ACCESS TO THIS CONTENT
Please go to your account page, select the Subscriptions tab and check that your membership subscription is showing as active.
If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.
How do I cancel my account?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to ‘Cancel’ next to your current subscription.
Click this link, confirm that you want to cancel and you’re all done. You’ll receive an email confirmation that cancellation was successful.
Once you cancel your account you will retain access to Electric Campfire until your current subscription period ends. You can of course rejoin anytime in the future!
If you joined before July 2016 and need to cancel your subscription, you do this from your PayPal account.
My payment has failed, what should I do?
Don’t panic! This is usually due to your card being out of date. Your account will not be cancelled until your payment fails 3 times.
If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when it is tried again.
Payment will automatically be tried again by our payment processors 5 days after a failed payment, but you will lose access to Electric Campfire until payment is successful.
If your subscription is cancelled due to 3 failed payments, you will need to sign up with a new subscription if you would like to regain access.
Please contact us using the form below if you have any further questions about failed payments.
Can I book a private lesson with mike?
Sure! You can find Mike’s availability here.
I HAVE A MUSIC RELATED QUESTION
Please use the forum for questions related to music.
If your question isn’t answered above please use the form below to get in touch with us and we’ll get back to you as soon as we can. Our email support hours are 9am to 5pm GMT (UK time) and we’ll aim to get back to you as quickly as possible.